We want to help you achieve success as much as we possibly can. We are at your service Monday through Friday to talk about questions concern your orders, product information or shooting the breeze about training and nutrition. Feel free to email us at firstname.lastname@example.org. If you catch us outside of normal business hours just leave us a message with your contact information and we'll get back to you the next business day
All orders are shipped within 24 hours of you placing the order using DHL eCommerce, USPS or ePacket depending on your location and fastest available service. Typical delivery time frame is between 7 to 10 business days. All orders are shipped with tracking number so you can track it every step of the way!
As international order, your package may come in contact with Customs. We don't have any control over how long your package is in Customs, nor do we have any control over Customs charges. Customers are responsible for all Customs charges. If you notice a delay in shipping, contact your local postal office for more information.
We want you to be happy, no wait for your purchase from us. If you are not completely satisfied with any LYSLEDa product, and you purchased it directly from our site, we'll take back your merchandise with a few basic requirements:
* We think 30 days is a pretty fair amount of time to decide if you like what you bought, so please make sure you're within that time frame.
* Provide us with your Purchase Order number as received when your order was placed through the site.
* Just please be sure it's unworn, unwashed and in good condition with all original tags and labels attached to the item and in the original packaging
* If you need to make a return, pls email us with the order number. Once we determine that your merchandise is eligible for return, you will be issued a Return Authorization Number and given instructions on how to complete the process.
* All reimbursements will be made to the credit card used for the original purchase within two days after we get the returned Merchandises.
A few things we typically see:
Damaged, Lost, Stolen Merchandise or Wrong Shipping Address
We make every effort to safely secure and ship your order, but understand that, on rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately and our customer service member will contact you. However, unfortunately, we can't help you with lost or stolen merchandise.
Customers enter the wrong address
This is a bummer for everyone so please triple check. Your order is likely to get returned to us if the wrong address is entered at checkout and we cannot be responsible for reshipment charges.